The Lagos based real estate firm, Messrs Refin Homes Limited, has been awarded the Standard Organisation of Nigeria (SON), ISO Certificate for adhering to the best international business standards in the industry. ISO is one of the most rigorous and well-regarded standards for business operations in the world.
Speaking on the development in Lagos, the Managing Director of Refin Homes, Olatunde Macaulay explained that the ‘ISO certification 9001:2015’ will further strengthen the organization to be particular about meeting the needs of customers through the effective quality management system.
He noted that the document would support the firm’s aim and objectives in documenting procedures, processes and responsibilities for achieving quantity policies. Macauley stated that the certification provides additional assurance to customers that the firm is determined on continuous improvement and customer satisfaction while it also serves as a wake-up call for other real estate firms to see the importance of getting certified and delivering products to clients in the right way.
For him, the certification entails eight primary business principles of, customer focus, leadership, involvement of people, process approach and system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationship.“The company’s decision to work toward accreditation demonstrates a commitment to continually improve our products and services.
Refin Homes underwent an extensive company-wide audit that included quality management, system development, and documentation review, pre-audit, initial assessment and clearance of non-conformances. This reinforces our relentless focus on creating industry-leading products and services measured in line with global benchmarks of industry excellence. We plan to set up an academy to train artisans for the housing sector to bridge the skill deficit”, he disclosed.
According to him, the company targets an additional 250 unit of housing to the nation’s stock per year and tasked the government to improve business climate within the real estate corridor, for Nigerians to own their homes.
On his part, the Chief Operating Officer (COO) of the company, Mr. Kazeem Owolabi who observed that operating in the sector in Nigeria has been very challenging, however, stated that the public has started accepting its products and services model stressing that over 500 clients await to be served on its radar. He pointed out that the firm would soon launch about four of its projects proto-types, which are on-going and built to people’s specifications.
Refin homes was established with a team of architects, quantity surveyors, engineers, project managers and others to boost the housing supply in the country focusing on affordable housing for Nigerians ranging from low-income professionals to middle-class income earners without compromising quality.